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If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Electro-Air Services immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Electro-Air Services customer help line on (07) 5510 8111 within 3 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a restocking fee (10% of your purchase price) will apply. Electro-Air Services does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Electro-Air Services will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where the repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to Electro-Air Services business premises and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept the return of any goods that you have attempted to install or have used.